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The Rise of a National Powerhouse
Since 1987 Eastern Hose has a rich and proud history of servicing the UK’s fluid power industry. From a modest sized local business, we’ve grown into one of the UK’s leading hydraulic & industrial hose powerhouses.
But it’s our Eastern Hose Onsite division that’s the main focus for this blog.
In 2017, Eastern Hose Onsite was born.
From 2017 to today, our journey has culminated in the rise to operating the UK’s largest independent hydraulic breakdown fleet. From the humble beginnings of just two vans, operating across Suffolk, we have now grown into a nationally renowned hydraulic breakdown company.
Boasting a fleet of 48 vehicles, with another 10 arriving before Christmas, our nationwide coverage has gone from strength-to-strength over the last 18 months: and has been built on a foundation of hard work, dedication and astute internal business development, all leading to levels of accelerated growth unseen by the industry before.
In more recent times, the foundations of our growth journey have been overseen by the management team of Adam Ritchie (Onsite Director), Matthew Barnes (Onsite Operations Manager) and Tom Fowkes (Head of Onsite Service).
Injecting the level of growth experienced by our team is no mean feat, we knew our service had to be better, our Field Service Engineers had to be the best in the industry and our products needed to be of superior quality to those of our competitors.
Seeing a gap in the market to offer businesses a genuine alternative to other companies, we built our large central service centre allowing us to process and manage all elements of our customer journey. From opening new customer accounts, strategically allocating new jobs to meet our 90-minute ETAs, online portal support, invoicing and aftercare, the shared service centre, to this point, has been built up to a team of 10 and will continue to grow over the coming months.
The next step was to make it easy for our customers to book an on-site call-out. Our online booking system offers total job transparency, with the ability to track all aspects of our visit. This ranges from our risk assessments to our appraisal of the remedial works required. All of which can be viewed online with a paperless, digital trail. Introducing this for our customer base was another milestone for us. Digitalising our way of working, making it easier and quicker for our customers to book, track and review all job has been a success.
Our internal team are great, but we know having a smoothly run shared service centre is only part of the job. We pride ourselves on having the highest performing team of British Fluid Power Association Approved Engineers in our sector. Eastern Hose is a company built on strong communication, hard work, market-leading products and excellent customer service.
Hand-picked by our Senior Management Team, we have the most highly skilled engineers within the hydraulic industry. Ranging from former RAF, Army and Royal Navy submarine engineers, we are proud to be able to offer customers the service of our very talented team – who are all BFPA passport holders.
Our team have ‘fully loaded’ vans that include market-leading products and the latest in hose assembly technology – all of which provides our team with a great platform to deliver an unrivalled service to businesses across the UK.
The unique relationship we have with Dunlop Hiflex gives our team exclusive access to their next-generation hydraulic products. Offering ultimate flexibility, these products allow our team to complete the most complex jobs with ease – something our Engineers love.
Managing to secure nationwide breakdown service for companies such as Ardent Hire, Synergy and Hitachi, to name a few, we currently carry out circa 7000 breakdowns a year for those companies alone, as well as a large number of jobs for our loyal customers across the country.
We’re proud to say we have the coverage, we have the team, we have the product and we have unbelievably competitive prices – so if you’re reading this and thinking it sounds too good to be true, all we say is, try us once, experience our unrivalled service for yourself, we promise you won’t regret it!
From the beginning of our journey we have always been committed to building a service customers can rely on. Over the last few months we have expanded our operation by opening new depots in the Bristol area and introduced a new division of our Onsite business – North Eastern Hose.
The additions of these new hubs has allowed us to further enhance our service offering, strengthen our position within todays market and continue to grow as the UK’s largest independent hydraulic breakdown company.
So, what’s next?
Well, all we will say is….watch this space!